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Privacy Policy

Last updated: 25-03-2025

At Car Rental, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website, mobile applications, or other services. By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us

When you interact with our Services or contact us directly, we may collect:

  • Personal Identification Information: Your name, address, email address, phone number, and date of birth.
  • Driver’s License and Identification Data: Information from your driver’s license or other government-issued identification used for identity verification.
  • Payment Information: Credit card or other payment details necessary to process rental transactions (please note that security codes are used only for transaction processing and are not stored).
  • Reservation and Rental Details: Information related to your vehicle rental (pickup and drop-off locations, rental dates, vehicle type, special requests, etc.).
  • Program Enrollment: Details you provide when signing up for loyalty, corporate, or other special programs.
  • Optional Information: Emergency contact details and any preferences or special requirements you may indicate.

b. Information Collected Automatically

When you use our Services, we may automatically collect:

  • Technical Data: IP address, device type, browser type, operating system, and mobile device identifiers.
  • Usage Data: Details about how you use our website and mobile apps (e.g., pages visited, clickstream data, time stamps).
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tools to personalize your experience and analyze usage trends. For details on managing cookies, please see Section 5 below.
  • Location Data: If you enable location services on your device, we may collect your geo-location data to provide location-based services such as nearby branch information or tailored promotions.

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide and Improve Services: Process reservations, facilitate vehicle rentals, manage your account, and enhance our Services.
  • Verify Your Identity: Ensure that the information provided matches your valid identification for legal and fraud prevention purposes.
  • Process Transactions: Handle payments, process security deposits, and manage billing.
  • Communicate with You: Send rental confirmations, service updates, customer support communications, and, where you have opted in, marketing information such as special offers and promotions.
  • Personalize Your Experience: Tailor content and advertisements based on your preferences and usage.
  • Conduct Research and Analytics: Understand trends, measure the effectiveness of our services, and improve our website, mobile apps, and overall customer experience.
  • Ensure Security and Legal Compliance: Monitor, detect, and respond to fraud, unauthorized activities, and to comply with legal obligations (including law enforcement requests).

3. How We Share Your Information

We may share your personal information with:

  • Service Providers and Partners: Third parties that perform services on our behalf (e.g., payment processors, IT and analytics providers, customer support, and marketing partners). These partners are contractually obligated to safeguard your information and use it only for the purposes specified.
  • Corporate Affiliates and Licensees: When you rent a vehicle from us through our corporate or franchise network, we share necessary information to facilitate your rental.
  • Legal and Regulatory Authorities: When required by law, regulation, or legal process (such as to comply with a subpoena, court order, or to protect our rights and property).
  • Business Transfers: In connection with any merger, sale, reorganization, or transfer of assets. In such events, we ensure the receiving party continues to protect your personal information in accordance with this Privacy Policy.
  • Other Disclosures: With your consent or as otherwise permitted by law.


4. Data Security and Retention

a. Security Measures

We employ reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is completely secure, so while we strive to protect your information, we cannot guarantee absolute security.

b. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with legal obligations.
  • Resolve disputes and enforce our agreements. When your information is no longer required, we will securely delete or de-identify it.

5. Cookies and Tracking Technologies

Our website and mobile applications use cookies and similar technologies to enhance your experience, provide personalized content, and analyze website usage. You can control cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our Services.

6. International Data Transfers

If you are located outside [Your Country], please note that your information may be transferred to and processed in [Your Country] or other countries where our service providers operate. We ensure that such transfers are conducted in compliance with applicable data protection laws.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal information that we hold.
  • Rectify: Ask for correction of any inaccurate or incomplete data.
  • Erase: Request deletion of your personal data, subject to legal obligations.
  • Restrict Processing: Limit how we use your personal information.
  • Object: Object to the processing of your data for certain purposes, such as direct marketing.
  • Data Portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us at the address provided in Section 9 below. You may also opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

8. Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable age of majority in your jurisdiction), and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us immediately so that we can take appropriate steps.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please do not use our Services.

This policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a legal professional to ensure that your privacy policy complies with all applicable laws and regulations.